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The most important KPIs every group practice should track
Running a group practice is complicated. You're managing clinicians, handling social media and marketing, dealing with insurance, hiring new staff, and keeping them happy — all while trying to stay connected to your mission. The financial side often gets pushed to the back burner. The result? Most practice owners fall into one of three traps: Trap #1: Not looking at data at all. You're flying blind, hoping the bank account looks okay at the end of the month. This works — unti
Thomas Dubois
May 187 min read


The Empty Chair Problem: Why Revenue Alone Can Mislead You
Many group practices focus on one number: revenue. That makes sense. Revenue feels like proof that things are working. It’s the number your tax preparer asks about, the one that shows up on dashboards, the one that makes you breathe a little easier at the end of the month. But there’s another number that tells a much deeper story and quietly explains why some months feel tight even when revenue looks fine. That number is utilization. Utilization comes down to one simple quest
Coumba Kane
Apr 285 min read


The Money Blind Spot: Your Practice Can Be Profitable on Paper and Still Run Out of Cash
"We have more clients than ever, we're growing — so why are we always scrambling to cover payroll?" If that sounds familiar, you're not alone. It's one of the most common — and most stressful — situations I see in mental health group practices. And the hard truth is: it has nothing to do with how good a clinician you are, or even how well you're running your practice. It's a cash flow problem, and it's hiding in plain sight. Profit and Cash Are Not the Same Thing This is the
Thomas Dubois
Apr 235 min read
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